Stopping Zelle scams in their tracks
Challenge
Leading retail and commercial banks, as well as credit unions across the U.S. using the Q2 digital banking platform, face a growing challenge with scams leading to Zelle fraud, impacting customer trust and incurring significant financial losses.
Solution
Entersekt’s sophisticated scam prevention technology, leveraging advanced signals to immediately alert the user through their trusted device, requests confirmation that the account holder is attempting a transaction.
Results
Leading retail and commercial banks, as well as credit unions across the U.S. using the Q2 digital banking platform, face a growing challenge with scams leading to Zelle fraud, impacting customer trust and incurring significant financial losses.
Solution
Entersekt’s sophisticated scam prevention technology, leveraging advanced signals to immediately alert the user through their trusted device, requests confirmation that the account holder is attempting a transaction.
Results
- An average monthly reduction of 90.7% in Zelle fraud rates over eight months.
- One institution reported ZERO Zelle fraud losses in November 2024.
Additional resources
- Watch: Entersekt's Steve Bledsoe explores our P2P fraud prevention technology.
- Read the blog: FirstBank leverages Entersekt’s technology to secure Zelle payments in real-time.
- Explore: Entersekt’s integrated scam prevention solution.