Preventing emerging payment scams: A strategic guide for issuers
With a good understanding of the current scam and fraud landscape and recommended solution approaches, banks can shift from a reactive stance to a proactive defense.
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A different approach to digital banking and payment authentication
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Swisscard replaces OTPs to authenticate online payments
Issuing banks and payment processors
Every transaction runs through your decision point. Every decision shapes customer trust. False declines cost revenue. Weak authentication invites fraud. Replace static controls with adaptive, real-time decisioning that protects customers without slowing them down.
70%
In the first month of deploying our ACS
150%
With targeted false decline resolution
$120k
When replacing OTPs with advanced authentication
Issuers sit at the most critical point in the transaction flow. Every approval, challenge, or decline impacts revenue, fraud losses, and customer trust. Static rules and siloed signals can’t keep up. Decisioning needs to be adaptive, real-time, and informed by every available signal.
Legitimate transactions are blocked due to incomplete data or overly cautious risk models, damaging customer trust.
Combine transaction, behavioral, and network signals to distinguish genuine customers from fraud with greater precision.
SMS-based authentication is vulnerable to interception and frustrates customers with delays and errors.
Use biometrics, passkeys, and device-bound credentials to deliver secure, low-friction step-up experiences.
Fraud signals in digital banking, payments, and support channels are disconnected, creating exploitable gaps.
Share real-time signals across systems to strengthen decisions at every interaction point.
White paper
As payment scams become more sophisticated, particularly with AI for help, issuers must remain vigilant, keeping pace with advances in payment authentication, legislation, and standards like 3-D Secure. Get the insights you need to build trust amid evolving payment threats.
Smarter decisions, in the moment
Every signal matters. By bringing together authentication, 3DS data, and real-time risk intelligence, you gain a complete view of each transaction. The result: fewer false declines, lower fraud losses, and better customer experiences.
Move beyond OTPs with phishing-resistant authentication methods like biometrics, passkeys, and secure push. Give customers a faster, safer way to verify themselves.
Leverage enriched authentication data to improve decisioning. Use 3DS as a high-value input into your approval strategy—not just a compliance requirement.
Combine consortium, network, device, and behavioral signals into a single adaptive decision, enhancing existing fraud systems without replacing them.
Move beyond OTPs with phishing-resistant authentication methods like biometrics, passkeys, and secure push. Give customers a faster, safer way to verify themselves.
Leverage enriched authentication data to improve decisioning. Use 3DS as a high-value input into your approval strategy—not just a compliance requirement.
Combine consortium, network, device, and behavioral signals into a single adaptive decision, enhancing existing fraud systems without replacing them.
Security meets CX
Leading German card issuer qards (formerly PLUSCARD) reduced the customer gap between security and convenience, and brought e-commerce fraud to an all-time low.
“It makes sense to keep e-commerce shopping as frictionless as possible by ensuring it’s secure. We take that security as our duty.”
Every approval matters
Find quick answers to frequently asked questions about our solutions for issuing banks and payment processors.