Privacy policy

This privacy policy describes how Entersekt Proprietary Limited, of Entersekt House, 6 Electron Avenue, Technopark, Stellenbosch, 7600, Republic of South Africa, with registration number 2009/013427/07, ("we" / "Entersekt") deals with personal data, including why we collect information, what information we collect, and what we do (and do not do) with it. It also explains how you can change it. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information / personal data, in accordance with our website.

What personal information/data do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information/data?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
We also use a tool that allows us to track users of our website. This tool captures both your IP address, as well as your location (country).

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalise your user experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to provide better service in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process transactions.
  • To send periodic emails regarding your order or other products and services.
In the event that your personal data is captured and/or electronically stored by us, this will be in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 ("GDPR").

How long do we store visitors' personal data/information?

Personal data collected through our website may be stored indefinitely, but always in accordance with the provisions of the GDPR.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We also use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

In order to protect your personal information, we implement a variety of security measures when you place an order or enter, submit, or access your personal information on our website.
All transactions are processed through a gateway provider and no details are stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it). It enables the site or service provider's systems to recognise your browser and capture and remember certain information. For instance, cookies can be used to help remember and process items in a shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Where applicable, we use cookies to:

  • Help remember and process items in a shopping cart.
  • Understand and save a user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser (like Internet Explorer, Chrome or Firefox) settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled and some of our services may not function properly. However, you can still place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.


We use Google AdSense Advertising on our website. Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive user experience. More information is available here:

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to you based on your visit to our site and other sites on the Internet. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers. This helps us to compile data regarding your interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out: You can set your Google Ads preferences by using the Google Ad Settings page. Alternatively, you can opt out by visiting the network advertising initiative opt-out page or permanently by using the Google Analytics opt-out browser add-on.

South African Protection of Information Act, 2013, also known as POPI Act

In brief, the POPI Act aims:

To promote the protection of personal information processed by public and private bodies; to introduce certain conditions so as to establish minimum requirements for the processing of personal information; to provide for the establishment of an Information Regulator to exercise certain powers and to perform certain duties and functions in terms of this Act and the Promotion of Access to Information Act, 2000; to provide for the issuing of codes of conduct; to provide for the rights of persons regarding unsolicited electronic communications and automated decision making; to regulate the flow of personal information across the borders of the Republic; and to provide for matters connected therewith.

More information is available at:

According to the POPI Act we agree to the following:

  • You can visit our site anonymously
  • Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
  • Our privacy policy link includes the word "Privacy" and can be easily be found on the page specified above.
  • You will be notified of any privacy policy changes
  • On our privacy policy page, you are able to change your personal information:
  • By emailing us
  • By calling us
  • By logging in to your account

How does our site handle do-not-track signals?

We honour do-not-track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. It's also important to note that we do not allow third party behavioural tracking.

COPPA (United States Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States’ 's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via email within 7 business days
  • We will notify the users via in site notification within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act (United States)

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

In accordance with CANSPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from all correspondence.

Rights in respect of personal data

In terms of the GDPR you have the right to free access to, correction, blocking, deletion or restriction of the processing of your stored personal data at any time. You also have a right to object to the processing of your stored personal data and a right to data portability. Please send us your request by mail or e-mail at the contact details indicated below.

Right to lodge a complaint

In terms of the GDPR, you have the right to lodge a complaint with a regulatory authority at any time, in particular in the state of your usual place of residence, place of work or the place of alleged infringement, if you believe that the processing of your personal data is in breach of the GDPR.

Data Controller

The data controller / body responsible for the data collection in terms of this privacy policy is:

Entersekt Proprietary Limited

Registration number: 2009/013427/07

Address: Entersekt House, 6 Electron Street, Technopark, Stellenbosch, South Africa


Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Address: Entersekt House, 6 Electron Street, Technopark, Stellenbosch, South Africa