What personal information/data do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information/data?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. We also use a tool that allows us to track users of our website. This tool captures both your IP address, as well as your location (country).
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalise your user experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to provide better service in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process transactions.
To send periodic emails regarding your order or other products and services.
In the event that your personal data is captured and/or electronically stored by us, this will be in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 ("GDPR").
How long do we store visitors' personal data/information?
Personal data collected through our website may be stored indefinitely, but always in accordance with the provisions of the GDPR.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We also use regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
In order to protect your personal information, we implement a variety of security measures when you place an order or enter, submit, or access your personal information on our website. All transactions are processed through a gateway provider and no details are stored or processed on our servers.
Do we use 'cookies'?
Help remember and process items in a shopping cart.
Understand and save a user's preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser (like Internet Explorer, Chrome or Firefox) settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled and some of our services may not function properly. However, you can still place orders.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
We have implemented the following:
Remarketing with Google AdSense
Demographics and Interests Reporting
DoubleClick Platform Integration
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers. This helps us to compile data regarding your interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out: You can set your Google Ads preferences by using the Google Ad Settings page. Alternatively, you can opt out by visiting the network advertising initiative opt-out page or permanently by using the Google Analytics opt-out browser add-on.
South African Protection of Information Act, 2013, also known as POPI Act
In brief, the POPI Act aims:
To promote the protection of personal information processed by public and private bodies; to introduce certain conditions so as to establish minimum requirements for the processing of personal information; to provide for the establishment of an Information Regulator to exercise certain powers and to perform certain duties and functions in terms of this Act and the Promotion of Access to Information Act, 2000; to provide for the issuing of codes of conduct; to provide for the rights of persons regarding unsolicited electronic communications and automated decision making; to regulate the flow of personal information across the borders of the Republic; and to provide for matters connected therewith.
According to the POPI Act we agree to the following:
You can visit our site anonymously
By emailing us
By calling us
By logging in to your account
How does our site handle do-not-track signals?
We honour do-not-track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. It's also important to note that we do not allow third party behavioural tracking.
COPPA (United States Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States’ 's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email within 7 business days
We will notify the users via in site notification within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN-SPAM Act (United States)
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
In accordance with CANSPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from all correspondence.
Rights in respect of personal data
In terms of the GDPR you have the right to free access to, correction, blocking, deletion or restriction of the processing of your stored personal data at any time. You also have a right to object to the processing of your stored personal data and a right to data portability. Please send us your request by mail or e-mail at the contact details indicated below.
Right to lodge a complaint
In terms of the GDPR, you have the right to lodge a complaint with a regulatory authority at any time, in particular in the state of your usual place of residence, place of work or the place of alleged infringement, if you believe that the processing of your personal data is in breach of the GDPR.
Entersekt Proprietary Limited
Registration number: 2009/013427/07
Address: Entersekt House, 6 Electron Street, Technopark, Stellenbosch, South Africa