Better customer experience

Turn fraud prevention into a differentiator, not a deterrent

Customers expect security—without having to prove themselves time and again. Repeated challenges, passwords, and one-time codes create fatigue and abandonment, eventually leading to loss of customer loyalty, share of wallet, and revenue. Entersekt helps deliver protection that stays invisible when risk is low and simple in all other instances.

Better customer experience

98%

Frictionless logins

For digital banking customers

94%

Password reset success

With biometric self-serve password resets

54%

Higher conversion rate

With 3-D Secure payment authentication

Why invisible security matters

Frustration costs trust. Smart technology builds it. Retain customer loyalty and share of wallet, and watch deposits soar.

Benefits

Protect your customers without getting in the way. When authentication adapts to real risk and behavior, legitimate users move through digital banking journeys effortlessly. The result: stronger protection, smoother experiences, customers who trust their bankincreasing share of wallet, deposits, and revenue growth

Protect your customers without getting in the way

When authentication adapts to real risk and behavior, legitimate users move through digital banking journeys effortlessly. The result: stronger protection, smoother experiences, customers who trust their bankincreasing share of wallet, deposits, and revenue growth

Security customers barely notice

Security customers barely notice

Strong protection should not interrupt everyday banking. Most interactions move forward without friction, while higher-risk activity triggers additional verification only when necessary. Customers experience security that works quietly in the background.

Faster checkouts and payment approvals

Faster checkouts and payment approvals

Authentication should protect transactions without breaking them. Risk-aware decisions allow trusted payments to move forward quickly, helping customers easily complete purchases while still stopping suspicious activity.

Less password and OTP fatigue

Less password and OTP fatigue

Customers no longer need to rely on repeated codes, passwords, or security questions. Modern authenticators reduce the need for manual verification steps while maintaining strong protection.

Seamless journeys across every channel

Seamless journeys across every channel

Customers expect the same experience everywhere they bank. Consistent authentication across mobile apps, browsers, payments, and assisted channels eliminates confusion and ensures security feels predictable and effortless.

Security built around real behavior

Security built around real behavior

Authentication aligns with how customers already interact with their devices. Biometrics, secure in-app approvals, and device recognition make protection feel natural rather than intrusive.

Protection that

Protection that builds customer trust

When security works reliably and invisibly, customers gain confidence in their institution. Quiet protection strengthens relationships and reinforces trust without slowing everyday digital banking.

Products for better customer experience

Ensure the right response at the right moment, reducing step-up for legitimate users while stopping fraud when it matters.

Authentication

Authentication

Modern authentication that protects customers without slowing them down. Device-bound credentials, biometrics, and secure in-app approvals replace passwords and OTPs, allowing legitimate users to move through digital banking journeys quickly and confidently.

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3-D Secure

3-D Secure

A smarter approach to payment authentication that keeps checkouts moving. Risk-aware 3-D Secure enables frictionless approvals for trusted transactions while applying strong authentication only when risk justifies it—improving conversion and protecting cardholders.

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Risk intelligence

Risk intelligence

Real-time risk signals power better authentication decisions. By analyzing device, behavioral, and transaction context, risk intelligence identifies legitimate customers quickly and flags suspicious activity early—reducing unnecessary challenges across every channel.

Read more
Authentication

Authentication

Modern authentication that protects customers without slowing them down. Device-bound credentials, biometrics, and secure in-app approvals replace passwords and OTPs, allowing legitimate users to move through digital banking journeys quickly and confidently.

Read more
3-D Secure

3-D Secure

A smarter approach to payment authentication that keeps checkouts moving. Risk-aware 3-D Secure enables frictionless approvals for trusted transactions while applying strong authentication only when risk justifies it—improving conversion and protecting cardholders.

Read more
Risk intelligence

Risk intelligence

Real-time risk signals power better authentication decisions. By analyzing device, behavioral, and transaction context, risk intelligence identifies legitimate customers quickly and flags suspicious activity early—reducing unnecessary challenges across every channel.

Read more

Lower friction. More conversions

54% higher conversion rates for leading SA bank

Using Entersekt’s 3-D Secure ACS, South African retail bank, Capitec, significantly reduced friction at checkout. As a result, transaction conversion rates grew by 54% in six months. Transaction value grew by 149% in the first year.

CASE STUDY

Capitec Bank boosts card use and checkout rates with a streamlined 3-D Secure experience

Read the case study
AfricanBank
“At the end of the day, it’s about achieving seamless entry points for our customers and that means making digital access better and easier.”
George Roussos, Chief Operating Officer at African Bank

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Achieve higher transaction success rates

FAQs

Find quick answers to common questions about achieving better customer experience.

How does Entersekt reduce customer friction?

By using risk-based authentication that stays invisible for low-risk activity and only steps up when necessary.

Will stronger security slow down digital banking?

No. Most interactions remain frictionless, with added checks only for higher-risk activity.

How does this improve customer loyalty?

Fewer interruptions and smoother journeys build trust, increasing retention, share of wallet, and engagement.

Can authentication work consistently across channels?

Yes. It delivers a seamless experience across apps, browsers, payments, and assisted channels.

How does Entersekt improve payment conversion rates?

Risk-aware 3-D Secure enables faster approvals for trusted transactions, reducing checkout friction and abandonment.