Reducing fraud and strengthening member trust with real-time intelligence

Chartway Credit Union, a member-owned financial institution, was facing growing fraud pressure alongside rising operational costs tied to fraud reviews, member outreach, and post-transaction remediation. At the same time, it needed to protect the smooth, trusted experience members expect across digital channels.

With Entersekt’s real-time, intelligent authentication, Chartway was able to respond to high-risk activity immediately while allowing legitimate transactions to move forward with less disruption. The result was a 30–40% reduction in manual fraud review volume, helping the team improve efficiency while strengthening member trust.

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