nsumers face an alarming range of security threats as they bank online, and they now want more control in mitigating these risks. At the same time, the rise of smartphones has reshaped the security landscape.
This playbook, ‘Consumer Banking Security: Authentication and Device Preferences,’ examines how consumers’ device preferences are linked to their perceptions of digital security when conducting online financial activities and transactions.
Key insights:
This playbook, ‘Consumer Banking Security: Authentication and Device Preferences,’ examines how consumers’ device preferences are linked to their perceptions of digital security when conducting online financial activities and transactions.
Key insights:
- 83% of customers want multi-factor authentication (MFA) when accessing their bank accounts with a device for the first time.
- 71% of Generation Z and 68% of millennials prefer using smartphones to complete transactions.
- 57% of consumers believe smartphones and computers are equally secure for sending and receiving money.
- 56% said the same for accessing their bank accounts.
