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Snippet: We explore why control over authentication in banking apps can be linked to increased app usage, and what this means for banks’ authentication strategies.

With greater control comes increased app use. At least, that’s what mobile banking customers tell us.

In this second playbook in our Customer Authentication Study series in collaboration with PYMNTS.com, we take a deep dive into the authentication systems used in banking apps. We explore why customers say they would use their banking apps more if they had greater control over when and how they are able to authenticate transactions.

Highlights from this playbook on taking control of authentication in mobile banking apps include:

  • Concerns over data security cause dissatisfaction with banking apps
  • Increased app usage hinges on improved user experience
  • Many consumers feel it’s too easy to make mistakes on banking apps

Discover what else taking (authentication) control can mean for banks and customers by downloading the playbook.

Customer authentication playbook: Taking (authentication) control

Download: white paper

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.