How Chartway Credit Union turns partnerships into growth

Chartway Credit Union brought in $2 million in CD deposits in under 45 days, cut manual fraud reviews by 40%, and had a new solution in production testing in under two weeks.

Each of those results came from how Chartway selects and manages its solution partners. With 265,000 members, 85% of them banking through the mobile app and roughly 1.7 million logins a month, digital has become the credit union’s relationship channel, and every partner it adds either strengthens that relationship or gets replaced.

In this episode of The Experience Factor, recorded at Q2 CONNECT 2026 in Austin, Jim Marous talks with Esteban Guerra of Chartway Credit Union, named Q2’s 2026 Credit Union of the Year, about how a smaller financial institution picks its partners, turns member feedback into the roadmap it hands those partners, and moves at a speed that used to belong to the largest banks.

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