Digital transformation at private banks
BankingThe COVID-19 pandemic’s impact on the wealth management industry has been considerable.
Essential elements of a branchless bank
BankingEven before COVID-19 relegated us to our couches, digital banking was on the rise.
Behavioral biometrics replace passwords
TechnologyDigitalization of banking and commerce was progressing at pace before the pandemic, but COVID-19 catalyzed consumers ...
The (lock and) key to strong security
TechnologyLet me begin with a short story, a true story. A good friend of mine’s house was recently broken into. He was asleep in ...
To authenticate caller, dial one
TechnologyDespite the rise in popularity of digital customer engagement tools, research has indicated that call centers are alive ...
Digital certificates - a modern solution to privacy, fingerprinting, device collision concerns
TechnologySince the late nineteenth century, law-enforcement agencies around the world have used fingerprint identification ...
Time for the digital banking revolution
BankingAt a time where we are arguably relying more on digital interactions than ever before, many people face a dilemma when ...
Banking apps becoming personalized
BankingThe Harvard Business Review defines customer experience as “the cumulative impact of your customers’ end-to-end journey ...
The power of omnichannel authentication
BankingThe way we bank has changed completely. Advances in technology, and our increasing familiarity with it, mean that we ...
The rise of biometrics in banking
TechnologyEver forgotten your PIN number? What about forgetting which password goes with which account? Generally, the problem ...
What's the deal with enhanced ATMs?
BankingTwo developments in ATM technology have made waves in the first few months of this year. Let’s take a look at what ...
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