Demystifying agentic banking: Who gave the agent permission, and is it still true?
AI agents are starting to move money, pay bills, and manage subscriptions on customers’ behalf. But when software acts with a customer’s credentials, legitimate delegation can look exactly like account takeover. Banks need to distinguish authorized agent activity from AI-driven fraud, and apply the right controls to each.
In this fireside chat, Entersekt Co-Founder and Chief Product Strategy & Market Engagement Officer Dewald Nolte unpacks the questions agentic banking raises about authority, identity, and ongoing consent. He separates customers delegating real authority to software from criminals using AI to scale scams and account takeovers, explaining why confusing the two leads banks to build the wrong controls.
Explore this on-demand webinar to understand why a valid mandate proves what a customer authorized but does not authenticate the customer. The discussion also examines how banks can extend proven industry patterns rather than start from scratch, and what they can do now to prepare for agent-led interactions.
Webinar highlights
- Where agentic banking is taking shape today, and why authorized agents can resemble account takeover
- Which proven industry patterns banks can extend to support delegated authority
- Why consent is becoming an ongoing state, not a one-time event, and what this means for revocation, disputes, and customer experience
- The distinction between a valid mandate and customer authentication
- How banks can prepare their device, behavioral, and consent signals for agent-led interactions