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Snippet: This insightful playbook is the first in a series of three to follow on from the Consumer-Centric Authentication Study: Transforming the Consumers’ Digital Banking Experience.

This insightful playbook is the first in a series of three to follow on from the Consumer-Centric Authentication Study: Transforming the Consumers’ Digital Banking Experience. A collaboration between Entersekt and PYMNTS.com, the playbook analyzes survey response data from 2,835 American consumers regarding their control over, and preferences for, authentication controls when banking via mobile.

The study identifies the transactions and use cases in which consumers feel control over authentication methods can be improved. It also suggests to banks the steps they could take to entice their customers to more frequently download and use their mobile banking apps.

Download it now if you want to know why:

  • Authentication controls are must-haves for banking consumers
  • The more sensitive the transaction, the more consumers want to be able to authenticate it
  • Most banking apps only offer the bare minimum in terms of control
  • Consumers want the added security and peace of mind that comes with being in control
  • Consumers who already have control want more of it

Download: white paper

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.