Form Script:
Snippet: Consumers reveal their preferences for authentication in their banking apps, and share how they want their banks to improve.

How involved do digital banking customers really want to be when it comes to authenticating transactions on their mobile banking apps? Do certain transactions warrant specific authentication measures? Are banks providing customers with the level of control over authentication they want?

This playbook, part of our Customer Authentication Study series in collaboration with, zooms in on survey data to answer these questions.

Some of the key findings in this customer authentication playbook include:

  • Most banking apps offer the bare minimum in terms of control over authentication
  • The more sensitive a transaction, the more consumers want to be able to authenticate it
  • Consumers want the added security and peace of mind that comes with having a degree of control over authentication in their banking app

Get all the insights on consumers’ preferences for transaction authentication and how they want their banks to step up.

Customer authentication playbook: In search of authentication controls

Download: White paper

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.