Transforming The Consumer’s Digital Banking Experience

Transforming The Consumer’s Digital Banking Experience

In the Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience, an Entersekt collaboration, PYMNTS.com analyzes survey response data from 2,835 American consumers regarding their control over and preferences for authentication controls when banking via mobile.

The study identifies the transactions and use cases in which consumers feel control over authentication methods can be improved, as well as the steps banks can take to entice their customers to more frequently download and use mobile banking apps.

Download the report for more on:

  • Consumers’ preferences for authenticating transactions
  • What consumers want from their banks’ mobile apps
  • How liability impacts consumers’ demand for control over digital transactions

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Entersekt is an international software development company based just outside of Cape Town, South Africa.

We are leaders in authentication, app security, and payments enablement technology, offering a highly scalable solution set with a track record of success across multiple continents.