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Snippet: A closer look at mobile banking apps and what customers really want when it comes to authentication.

We wanted to hear from banking app users themselves how they view authentication, and how involved they want to be when it comes to protecting their accounts.

We teamed up with PYMNTS.com and launched a survey that asks exactly those questions. The results are in and app users have spoken: they want more control, more choice, and greater security.

Some of the key findings in this consumer-centric authentication report:

  • Concerns over data security cause dissatisfaction with banking apps
  • Many consumers feel it’s too easy to make mistakes on banking apps
  • Increased app usage hinges on improved user experience

 


Gain access to all the data from our PYMNTS.com survey and learn how banking app authentication can help you transform your customer’s digital banking experience.

Download: white paper

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.