Business challenges
- Implement a security platform on which to extend innovative new mobile offerings with confidence
- Manage costs associated with remote banking services, including SMS and hardware tokens
- Ensure a consistent, user-friendly experience of all digital channels
Results
- Over 5,5 million mobile clients and close to 2,5 million app users, with phenomenal monthly growth
- Overtook two competitors since launching its app in 2014 to become the country’s third‐largest bank by customers
- Tens of millions of rands saved on staff time
- Savings replacing hardware tokens, SMS; app zero-rated on most devices and networks, enabling clients to use it without paying data fees
- No fraud on app‐protected digital channels