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Snippet: How are financial consumers using their banking apps, and are they satisfied? If not, why? And what can financial institutions do to improve their customers’ experiences?

How are financial consumers using their banking apps, and are they satisfied? If not, why? And what can financial institutions do to improve their customers’ experiences?

These are all questions that are asked and answered in the third and final consumer-centric authentication playbook, brought to you by Entersekt and PYMNTS.com.

Download 'The Path to Banking App Adoption' to read about these key findings:

  • Concerns over data security are the main drivers for banking app dissatisfaction.
  • Some say it’s too easy to make mistakes while using their banking apps.
  • Bridge millennials and millennials, who use banking apps the most, are also the most dissatisfied.
  • A strong connection exists between female and college-educated consumers’ banking app usage and satisfaction.
  • Boosting app usage hinges on improving user experience for all app functions, not just routine ones.

Download: white paper

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.