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Snippet: Mobile banking app usage has increased by 200% since the start of the COVID-19 pandemic. But the surge is by no means an indication of consumers’ satisfaction with their banking apps – in fact, quite the opposite has been found to be true.

Spotlight on authentication and the mobile banking user experience 

Download this playbook now by completing the form.


Research has revealed that more than two-thirds of consumers are dissatisfied with their mobile banking user experience, even when performing basic transactions through their banking apps. 

Are you a bank or financial institution? Use these key insights to your advantage.

    • Mobile banking app usage has increased by 200% since the start of the pandemic.

    • Adding, removing or opening new accounts leave 36% of users unhappy.

    • Consumers are surprisingly receptive to step-up authentication, but not if it takes too long.


Get your free copy today, complete with findings, recommendations and a punchy C-suite checklist. 

 

Download: Playbook

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.