Stellenbosch, South Africa

Inside Sales Representative: Sales Operations

Entersekt is an innovator in push-based authentication and app security. The company’s one-of-a-kind approach combines the power of digital certificate technology with the convenience of mobile phones to fully protect financial services companies and their customers from online fraud. Built on open technologies for high availability, scalability, and simple integration, Entersekt’s patented security products protect millions of devices and transactions daily, while complying with global regulatory guidelines. Enterprises all over the world look to Entersekt to strengthen the bond of trust they share with their customers, and to build on those relationships by introducing compelling and user-friendly new mobile and online services.

Responsibilities

Lead Management

• Manage, nurture, and convert inbound leads into sales opportunities
• Identify strong potential customers using business and product knowledge to generate outbound lead opportunities
• Assess and analyze potential customers’ current business processes and requirements
• Provide information about Entersekt’s value proposition to potential customers
• Maintain well-organized, up-to-date, and accurate sales information and lead reports in Salesforce
• Develop strong relationships with potential customers to identify and sell new business opportunities

Communication

• Interact professionally with potential customers, via telephone, email, conferencing, and webinars, to discover their business needs and develop positive business relationships
• Develop a strong knowledge of Entersekt’s products and services to facilitate lead conversion and management
• Understand the benefits of Entersekt’s products and services, and how they can meet customers’ needs in various business verticals

Skills & experience

Successful candidates for the role will generally possess the following qualifications and skills:

• 3–5 years’ experience in research, prospecting and lead generation, and 1–2 years’ experience in sales
• Experience in B2B sales into large organizations is key, preferably in enterprise software solutions, or in the cloud space or IT sector
• Good understanding of customer and market dynamics and requirements
• Salesforce administration, preferably as a certified administrator
• Proficient in managing the sales pipeline using CRM systems, preferably Salesforce
• Experience in working collaboratively between the sales and marketing teams
• A track record of increasing sales revenue by meeting or exceeding qualified lead targets
• Competent IT skills, with a working knowledge of Microsoft and Google programs, and social networking tools
• Knowledge of mobile development practices, awareness of cloud architectures, and an understanding of cryptographic processes will be beneficial
• Good organizational and time-management skills, with the flexibility to reprioritize as necessary
• Must be highly proficient in all aspects of the English language, especially speaking, listening, and writing skills
• Previous experience in an outbound call center or a related sales position is preferred
• A Bachelor’s degree in marketing or other relevant field
• A technical, security background is an advantage

Personality attributes

• Excellent communication, presentation, networking, and negotiation skills
• Customer-service oriented, with a positive and well-motivated attitude
• Conscientious, hard-working, and driven to improve sales and performance beyond targets
• Ability to work effectively in a highly complex, fluid and changing environment, and adapt well to change whilst maintaining focus on key business and client engagement goals
• Able to build effective relationships inside and outside the organization
• Continuous focus on achieving positive results, contributing to Entersekt’s business success by being proactive and committed