White Papers

PYMNTS playbook: Delivering on banking customers’ authentication wants and needs

Mobile banking app playbook 2
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Consumers equate authentication control with security and protection against fraud

Research shows that consumers are using digital and mobile banking tools for convenience, but there are still authentication issues that leave them with a less than satisfactory user experience.

This second installment of our Mobile Banking App Playbook series in collaboration with PYMNTS.com identifies:

  • The key pain points that result in banking customers’ dissatisfaction with authentication
  • Why consumers value authentication control
  • What makes a satisfactory mobile banking app authentication experience

Get your free copy today if you’re interested in C-suite recommendations on how to enhance customer trust and loyalty with your banking app.