Consumers equate authentication control with security and protection against fraud
Research shows that consumers are using digital and mobile banking tools for convenience, but there are still authentication issues that leave them with a less than satisfactory user experience.
This second installment of our Mobile Banking App Playbook series in collaboration with PYMNTS.com identifies:
- The key pain points that result in banking customers’ dissatisfaction with authentication
- Why consumers value authentication control
- What makes a satisfactory mobile banking app authentication experience