Spotlight on authentication and the mobile banking user experience
Research has revealed that more than two-thirds of consumers are dissatisfied with their mobile banking user experience, even when performing basic transactions through their banking apps.
Are you a bank or financial institution? Use these key insights to your advantage.
- Mobile banking app usage has increased by 200% since the start of the pandemic.
- Adding, removing or opening new accounts leave 36% of users unhappy.
- Consumers are surprisingly receptive to step-up authentication, but not if it takes too long.