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Authentication study: Transforming the customer’s digital banking experience

Transforming the customer’s digital banking experience
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We wanted to hear from banking app users themselves how they view authentication, and how involved they want to be when it comes to protecting their accounts.


We teamed up with PYMNTS.com and launched a survey that asks exactly those questions. The results are in and app users have spoken: they want more control, more choice, and greater security.

Some of the key findings in this consumer-centric authentication report:

  • Concerns over data security cause dissatisfaction with banking apps
  • Many consumers feel it’s too easy to make mistakes on banking apps
  • Increased app usage hinges on improved user experience

Gain access to all the data from our PYMNTS.com survey and learn how banking app authentication can help you transform your customer’s digital banking experience.