Case Studies

FirstBank of Colorado

FirstBank Colorado logo
FirstBank, the third-largest privately held bank in the USA, wanted to secure its mobile banking app in the most user-friendly way possible. In 2016, it upgraded its app to support Touch ID fingerprint biometrics as a second factor of authentication, with Transakt doing the hard work behind the scenes. Biometrics support on the bank’s Android app followed a few months later.

Business challenges

  • Optimize the mobile channel and engage younger customer base
  • Match the convenience of biometrics with advanced security
  • Relaunch mobile banking app without inconveniencing customers

Results

  • Industry-leading two-factor authentication pairing biometrics and digital certificates
  • Two factors of authentication with one touch
  • No customer re-enrolment required