Fraud Isn’t the Problem. Friction Is. (And How to Fix Both)

Fraudsters continue to exploit gaps in financial institutions’ defenses — and 72% of financial crime professionals rank fraud as their biggest challenge. But the real risk? Many fraud solutions add friction that frustrates legitimate customers and drives them away.

For years, FIs believed they had to choose between strong security and seamless experiences. That’s no longer true.

In this 30-minute webinar, Mzukisi Rusi (VP of Product: Identity & Authentication, Entersekt) and Jeff Scott (VP of Product, Fraud Intelligence, Q2) share how institutions can fight fraud without slowing customers down.

You’ll discover:

• Why legacy fraud controls increase customer frustration and attrition.
• How Entersekt’s approach achieves a 98% frictionless success rate.
• The role of risk-based and silent authentication in verifying genuine customers.
• How Q2 and Entersekt deliver strong security and effortless experiences to boost retention.

Watch the recording for these and other valuable insights.

Learn more about effectively combatting both fraud and friction using Entersekt’s pre-integrated authentication solutions for Q2.