---
title: South African banks urged to overhaul fraud dispute processes as digital banking scams surge
description: Pieter de Swardt, Senior Vice President of Global Customer Success at Entersekt, says many consumers feel frustrated by dispute processes that remain largely manual and time consuming.
---

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# [South African banks urged to overhaul fraud dispute processes as digital banking scams surge](https://www.entersekt.com/resources/south-african-banks-urged-to-overhaul-fraud-dispute-processes-as-digital-banking-scams-surge)

 Written by [Cara Visser](https://www.entersekt.com/resources/author/cara-visser) | Jun 7, 2026 8:15:00 AM

With digital banking fraud losses reaching R1.9 billion and complaints hitting record highs, experts say banks must rethink how they handle fraud disputes to restore customer trust. 

[Read more](https://businessreport.co.za/personal-finance/investments/2026-06-07-south-african-banks-urged-to-overhaul-fraud-dispute-processes-as-digital-banking-scams-surge/)

 

[View full post](https://www.entersekt.com/resources/south-african-banks-urged-to-overhaul-fraud-dispute-processes-as-digital-banking-scams-surge)

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