Chartway Credit Union is a member-owned financial institution committed to delivering secure, seamless, and compassionate financial experiences.
As member engagement increasingly shifted to digital channels, Chartway focused on ensuring fraud prevention kept pace—without introducing unnecessary friction for members or operational strain for internal teams.
But, like many financial institutions, Chartway faced rising fraud pressure alongside growing operational costs tied to manual reviews, member outreach, and post-transaction remediation.
The challenge was clear: strengthen fraud defenses while improving efficiency and preserving a smooth member experience.
By partnering with Entersekt, they could bring real-time, intelligent authentication into their fraud strategy, thereby enabling stronger protection, faster decisioning, and better outcomes for members and internal teams alike.