Global Banking & Finance Review
8 May 2020
Counteracting increased fraud during a pandemic: A simple approach
The Coronavirus pandemic is having a global impact on the way we live our lives, and technology has proved invaluable in these unprecedented times. However, as people become more reliant on the internet, cyber security becomes an even bigger issue. Frans Labuschagne discusses the essential guidelines to keep in mind as digital crime surges.
READ MOREGlobal Banking & Finance Review
8 May 2020
Banking comms in crisis: One-third of British consumers don’t trust digital communications from their banks
Even before countries started imposing lockdowns to restrict the spread of the COVID-19 virus, organizations around the world have been moving more customer interactions to digital channels. Financial institutions have largely led the way in this area by substituting paper-based communications for digital channels, and urging their customers to cooperate in this transition. But how do people feel about this “paperless revolution”?
READ MOREIntelligent CISO
24 April 2020
Balancing act: Optimising customer engagement while increasing fraud prevention
Every industry must make it a priority to mitigate against fraud, but particularly the banking and finance sector. Mzukisi Rusi, Head of Technology Delivery, Entersekt, explains why businesses within this sector must build trust and loyalty with their customers in order to remain competitive and to allow the banks to prevent fraud in a way that is tailored to the customer.
READ MOREMobile Industry Eye
23 April 2020
Entersekt: One third of consumers have trust issues with digital communications from their bank
A customer-focused survey conducted by fintech security provider Entersekt has found that over a third of British consumers (34%) distrust digital communications from banks to the extent that they ignore actions the messages suggest they take.Conducted online by YouGov in March 2020, almost 2,300 consumers were polled on their experience of banking-related digital communications like emails, text messages, and banking portal notifications.
READ MOREInfoSecurity Magazine
23 April 2020
Security by sector: Over a third of consumers don’t trust digital comms from banks
Do you trust digital communications from your Bank? Well, if you don’t, you’re not alone. A new YouGov survey conducted by fintech security provider Entersekt has discovered that more than a third (34%) of British consumers are so distrusting of digital communications from their bank that they ignore advice and actions suggested in messages they receive from them.
READ MOREITWeb
22 April 2020
Personalised customer experience from within your banking app
New technology gives FIs the opportunity to engage customers when, where and how it matters, with personalised experiences that are elevated above the noise of everyday interactions, and which drive conversations. However, it doesn’t matter how great your tech is if your customers don’t trust you to protect their data. So, how can you get your message across when you need to, and make sure it’s heard and trusted?
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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.