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Read More: https://www.globalbankingandfinance.com/the-banking-dilemma-balancing-digital-transformation-with-personalisation
Global Banking and Finance Review
19 February 2020

The banking dilemma: balancing digital transformation with personalisation

When embarking on digital transformation projects, banks must ensure their new initiatives meet all their customers’ needs, otherwise they risk losing them to competitors. While there is no denying digital banking offers significant benefits, digitizing the entire banking experience is not recommended. Instead, banks should look at how they can use technology to enhance customer experiences and eliminate outdated processes.

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Read More: https://www.entersekt.com/press/smart-messaging-der-direkte-weg-zu-ihren-kunden
gi Geldinstitute
17 February 2020

Kundenbeziehungen durch smartes In-App-Messaging verbessern

Angesichts der Vielzahl digitaler Kommunikationskanäle sollte es für Banken heutzutage ein ­Leichtes sein, mit Kunden zu interagieren. Tatsächlich ist aber das Gegenteil der Fall. Im Wett­bewerb um die Aufmerksamkeit muss sich ein Unternehmen, das mit seinen Kunden kommunizieren will – oder im Falle der Banken aus regulatorischen Gründen auch muss! – gegen eine Flut von E-Mails, Textnachrichten, Telefonanrufen und Social-Media-Inhalten durchsetzen.

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Read More: https://www.podbean.com/media/share/pb-a36jm-d0bef3?utm_campaign=u_share_ep&utm_medium=dlink&utm_source=u_share
Payments Card Network
23 January 2020

Trends in digital identity

SVP of North America, Sherif Samy speaks with What the Fintech on trends in digital identify, the opportunities FIs have to meet consumer needs across digital channels and the types of fraud they should anticipate mitigating.

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Read More: https://thefinancialbrand.com/92251/identity-trends-payments-retail-banking-privacy/
The Financial Brand
20 January 2020

Pivotal identity trends that will reshape payments and retail banking

2019 was a pivotal year in the reshaping of the financial services and payments industries. Control of consumer identity is a battleground banks and credit unions must understand. Big tech giants, the card networks and identity leaders are jockeying for dominance. The resulting innovations will impact faster pay, security, fees and data privacy.

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Read More: https://www.paymentsjournal.com/cashless-isnt-here-yet-but-this-is-how-it-could-be/
Payments Journal
18 January 2020

Cashless isn’t here yet, but this is how it could be

Consumers today are constantly on the move. Whether it be going to work, school or running errands, they have made it known that if services they seek aren’t convenient, they will likely find an alternative. This is especially true for in the world of digital payments. Sherif Samy, SVP North America, dives into dives into the opportunities FIs can take to innovatively and securely meet their customers on any device.

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Read More: https://threatpost.com/mobile-customer-service-sim-swap-fraud/151993/
Threat Post
17 January 2020

Mobile carrier customer service ushers in SIM-swap fraud

Weak challenge questions by customer service reps make it easy for fraudsters to hijack a phone line and bypass 2FA to breach accounts. CCO Dewald Nolte weighs in on SIM-swap fraud and approaches banks can use for combating it.

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Entersekt Logo

Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.