SA’s tech companies are responding to the threat of the coronavirus by putting in place austerity measures and devising new innovative solutions for customers, while instructing employees to work remotely from their homes.
READ MOREEndeavor SA said in a statement earlier this month that the 26 companies — which include tech startups such SweepSouth, Clickatell, Entersekt, Ozow and Pargo — saw a 29% annual growth in headcount during this three-year period.
READ MOREPeople expect from their banks what they enjoy about other digital services: highly relevant interactions that add value upfront and can be completed without much effort. To come out ahead in the next few years, financial institutions must go beyond simply “doing digital” and focus on the actual customer needs and preferences that self-service channels were intended to meet.
READ MOREIn een sector waarin veel bedrijven hetzelfde aanbieden - zoals banken die het geld van de consument beschermen - zijn het tegenwoordig de persoonlijke relaties die het verschil maken. Nu consumenten steeds vaker en makkelijker van bank switchen, wordt het moeilijker om een vertrouwensband met hen op te bouwen. Vertrouwen winnen kost veel werk en tijd, maar je krijgt er trouwe klanten voor terug - die wellicht een leven lang klant blijven. Maar hoe zorg je voor zo’n sterke vertrouwensband?
READ MOREWhen embarking on digital transformation projects, banks must ensure their new initiatives meet all their customers’ needs, otherwise they risk losing them to competitors. While there is no denying digital banking offers significant benefits, digitizing the entire banking experience is not recommended. Instead, banks should look at how they can use technology to enhance customer experiences and eliminate outdated processes.
READ MOREAngesichts der Vielzahl digitaler Kommunikationskanäle sollte es für Banken heutzutage ein Leichtes sein, mit Kunden zu interagieren. Tatsächlich ist aber das Gegenteil der Fall. Im Wettbewerb um die Aufmerksamkeit muss sich ein Unternehmen, das mit seinen Kunden kommunizieren will – oder im Falle der Banken aus regulatorischen Gründen auch muss! – gegen eine Flut von E-Mails, Textnachrichten, Telefonanrufen und Social-Media-Inhalten durchsetzen.
READ MOREEntersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.
In our most recent collaboration with PYMTNS.com, we explore how FIs can improve their mobile banking apps’ user experience to increase the everyday use of mobile banking apps. Download the full report here.