The card-not-present (CNP) payment space has come a long way since the days of telephone orders. In the past few years, the market has seen an explosion in mobile app-based payments, which offer consumers unprecedented levels of convenience, albeit placing them at higher risk of CNP fraud. Is it possible to find that all-important balance between strong security and fraud prevention on the one hand, and good user experience on the other? The answer is yes and VP of Customer Success Mzukis Rusi tells us how in Total Retail.
READ MOREAs people become more reliant on the internet, cybersecurity inevitably becomes a bigger issue. It is therefore vital that banks prepare for this surge in cybercrime and consider additional security measures to keep customer accounts safe.
READ MOREThe Coronavirus pandemic is having a global impact on the way we live our lives, and technology has proved invaluable in these unprecedented times. However, as people become more reliant on the internet, cyber security becomes an even bigger issue. Frans Labuschagne discusses the essential guidelines to keep in mind as digital crime surges.
READ MOREEven before countries started imposing lockdowns to restrict the spread of the COVID-19 virus, organizations around the world have been moving more customer interactions to digital channels. Financial institutions have largely led the way in this area by substituting paper-based communications for digital channels, and urging their customers to cooperate in this transition. But how do people feel about this “paperless revolution”?
READ MOREEvery industry must make it a priority to mitigate against fraud, but particularly the banking and finance sector. Mzukisi Rusi, Head of Technology Delivery, Entersekt, explains why businesses within this sector must build trust and loyalty with their customers in order to remain competitive and to allow the banks to prevent fraud in a way that is tailored to the customer.
READ MOREA customer-focused survey conducted by fintech security provider Entersekt has found that over a third of British consumers (34%) distrust digital communications from banks to the extent that they ignore actions the messages suggest they take.Conducted online by YouGov in March 2020, almost 2,300 consumers were polled on their experience of banking-related digital communications like emails, text messages, and banking portal notifications.
READ MOREEntersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.