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Release Area: The Financial Brand
Release Date: 1 March 2021
The Financial Brand
1 March 2021

Mobile banking apps failing in key areas of CX


Research by and Entersekt found that while mobile banking app usage has rocketed by 200% since the beginning of the coronavirus pandemic and about half of the country uses these apps now, more than a third of consumers surveyed are not happy with their experiences with banking apps. The Financial Brand explores why.


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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.