Consumers will trust their bank more if security mechanisms are exposed and more control is placed in their hands, says Entersekt’s Jen Singh. In an interview with PYMNTS.com, she shares her take on friction, control, and the financial industry’s “aha” moment ahead of the launch of the upcoming Entersekt and PYMNTS.com Friction Index.
Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.
In our most recent collaboration with PYMTNS.com, we explore how FIs can improve their mobile banking apps’ user experience to increase the everyday use of mobile banking apps. Download the full report here.