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Read More: https://www.mobileindustryeye.com/entersekt/entersekt-one-third-of-consumers-have-trust-issues-with-digital-communications-from-their-bank/
Mobile Industry Eye
23 April 2020

Entersekt: One third of consumers have trust issues with digital communications from their bank

A customer-focused survey conducted by fintech security provider Entersekt has found that over a third of British consumers (34%) distrust digital communications from banks to the extent that they ignore actions the messages suggest they take.Conducted online by YouGov in March 2020, almost 2,300 consumers were polled on their experience of banking-related digital communications like emails, text messages, and banking portal notifications.

 

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