PYMNTS.COM
03 OCTOBER 2019

For better banking, is consumer control actually key?

Consumers want control — everybody seems to know that. But what you probably don’t know is that consumers want the type of financial services control that could potentially reduce their risk for fraud and leave them responsible for more authentication tasks, according to fresh PYMNTS research. That research, which is called “The Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience,” served as the foundation for a recent PYMNTS discussion between Karen Webster and Sherif Samy, SVP North America at Entersekt, which helped craft the report.