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Mobile Industry Eye
23 April 2020

Entersekt: One third of consumers have trust issues with digital communications from their bank

A customer-focused survey conducted by fintech security provider Entersekt has found that over a third of British consumers (34%) distrust digital communications from banks to the extent that they ignore actions the messages suggest they take.Conducted online by YouGov in March 2020, almost 2,300 consumers were polled on their experience of banking-related digital communications like emails, text messages, and banking portal notifications.


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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.