Global Banking & Finance Review
8 May 2020
Banking comms in crisis: One-third of British consumers don’t trust digital communications from their banks
Even before countries started imposing lockdowns to restrict the spread of the COVID-19 virus, organizations around the world have been moving more customer interactions to digital channels. Financial institutions have largely led the way in this area by substituting paper-based communications for digital channels, and urging their customers to cooperate in this transition. But how do people feel about this “paperless revolution”?