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Banking comms in crisis: One-third of British consumers don’t trust digital communications from their banks

Read More: https://www.globalbankingandfinance.com/banking-comms-in-crisis-one-third-of-british-consumers-dont-trust-digital-communications-from-their-banks/
Global Banking & Finance Review
8 May 2020

Banking comms in crisis: One-third of British consumers don’t trust digital communications from their banks

Even before countries started imposing lockdowns to restrict the spread of the COVID-19 virus, organizations around the world have been moving more customer interactions to digital channels. Financial institutions have largely led the way in this area by substituting paper-based communications for digital channels, and urging their customers to cooperate in this transition. But how do people feel about this “paperless revolution”?

 

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.