Snippet: “Ready or not, here I come!” If there’s one thing we’ve learnt from the explosive growth in digital banking is how quick fraudsters are to spot an opportunity and exploit it. And opportunity, it seems, is knocking loudly.

“Ready or not, here I come!” If there’s one thing we’ve learnt from the explosive growth in digital banking, it’s how quickly fraudsters can spot an opportunity and exploit it. And opportunity, it seems, is knocking loudly.

Even before the global pandemic transformed the payments space, the digitalization of banking was experiencing astounding growth, and the race was on to find the perfect balance between superb customer experience and fraud prevention. Now, at a time when we are relying more than ever on digital interactions, it’s even more imperative. If FIs want to remain competitive and protect their customers, they must act quickly to prevent fraudsters capitalizing on the flood of new customers who have had to “do digital” and embrace e-commerce.

Read our blog post on how the move to the digital space and omnichannel banking does not mean sacrificing customer experience for security.

In an interview with PYMNTS.com, Entersekt’s CEO Schalk Nolte discusses how, in a world transformed by the pandemic, digital global identities and creating an “anchor of trust” are key to achieving genuine account security.

Creating An ‘Anchor Of Trust’ In The Battle Against CNP Fraud

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Also talking to PYMNTS.com is Mzukisi Rusi, head of technology delivery, North America, who examines how it’s possible to balance security with the other end of the customer experience scale: consumer expectations for increasingly personalized interactions.

Entersekt: The COVID-Led Future Of Digital Banking

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Muscling up on strong authentication

Alpa Somaiya

SENIOR COPYWRITER/EDITOR

From science to health research to fintech, Alpa is a self-confessed jack-of-a-few trades. When not despairing about the use of the Oxford comma, she enthusiastically collates, translates and disseminates information for your reading pleasure, and with the hope that we all learn a little something along the way.

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Entersekt is an innovator of customer-centric fintech solutions. Financial services providers and other enterprises rely on our patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. With us, they can concentrate on their innovation roadmap, while delivering intuitive, low-friction digital experiences to their customers.