“Ready or not, here I come!” If there’s one thing we’ve learnt from the explosive growth in digital banking, it’s how quickly fraudsters can spot an opportunity and exploit it. And opportunity, it seems, is knocking loudly.
Even before the global pandemic transformed the payments space, the digitalization of banking was experiencing astounding growth, and the race was on to find the perfect balance between superb customer experience and fraud prevention. Now, at a time when we are relying more than ever on digital interactions, it’s even more imperative. If FIs want to remain competitive and protect their customers, they must act quickly to prevent fraudsters capitalizing on the flood of new customers who have had to “do digital” and embrace e-commerce.
Read our blog post on how the move to the digital space and omnichannel banking does not mean sacrificing customer experience for security.
In an interview with PYMNTS.com, Entersekt’s CEO Schalk Nolte discusses how, in a world transformed by the pandemic, digital global identities and creating an “anchor of trust” are key to achieving genuine account security.
Creating An ‘Anchor Of Trust’ In The Battle Against CNP Fraud
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Also talking to PYMNTS.com is Mzukisi Rusi, head of technology delivery, North America, who examines how it’s possible to balance security with the other end of the customer experience scale: consumer expectations for increasingly personalized interactions.
Entersekt: The COVID-Led Future Of Digital Banking
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