Canada

Technical Pre-Sales Engineer

Entersekt is a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable solution sets with a track record of success across multiple continents. We enable digital channel innovations for leading financial institutions globally.

The ideal candidate

  • Provides technical integration and consulting services directly to external clients, sales teams, and other support staff for banking and financial services
  • Shares expert product knowledge, develops best practices, and creates original technical examples using industry-standard applications to advance implementation completion and enhance team capabilities. Conducts analysis and applys problem-solving skills to determine root causes of issues. Collaborates with, engages and escalates to appropriate resources when necessary to get issues addressed. Owns correspondence with Sales and client until issue is resolved.
  • Communicates technical terms to internal and external clients of varying levels of technical understanding
  • Develops a consultative sales style that incorporates technical skills while delivering business value. Stays focused on revenue and remains willing to take the initiative to ensure that they understand the solution each client is trying to achieve.
  • Continues building on best practices for improved client satisfaction, while looking for opportunities and submitting ideas to improve team effectiveness and productivity in working with sales, clients, and mobile application solutions.
  • Presentation skills and communication: Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Expert-level ability to deliver client presentations and performance analysis.

The role

The technical pre-sales engineer is responsible for driving incremental business by cross- or up-selling to existing clients, as well as helping the sales function close business with new prospects through the combination of deep industry knowledge and solutions-based, consultative advice. By combining these competencies with strong thought leadership, this role defines and executes on creative and innovative solutions that are differentiated from competitors. The technical pre-sales engineer works alongside the sales team and must serve as trusted technical advisor to help the client make key technical and business decisions.

Responsibilities

  • Research and shape potential solution opportunities through collaborative discussions with product management and business development leaders
  • Develop a deep understanding of existing client product or solution engagements and how the proposed solution relates to new opportunities
  • Bridge the understanding gap between key client stakeholders including the technical, commercial, and business buyer
  • Host and facilitate workshops with clients and partners, providing them with an in-depth understanding of how our product works and how best to utilize them within their organization
  • Define solutions based on customer requirements to demonstrate the feasibility of the products, often requiring rapid prototyping and/or product demonstrations
  • Provide consultation to prospective clients and/or product capability assessments and validation to identify new business revenue opportunities for Entersekt 
  • Ensure the completeness of analysis by making sure all elements of the solution or product have been included, have been validated, are to the correct level of detail, and have been endorsed by the customer
  • Support sales through leading the development and support of client business cases including ROI modelling, RFI, and RFP responses
  • Implement best practices in relation to strong customer authentication and mobile security
  • Capture and qualify product enhancement functions, features, alternative usage, and capabilities to inform both market potential and the product roadmap
  • Work with Product Management to productize custom requirements that are repeatable and have IP that may be packaged in the form of a product
  • Develop comprehensive knowledge of client business domains into which the solution is being deployed, the challenges addressed and opportunities presented by the solution, and the strengths and weaknesses of competitor products in the same space

Skills & Experience

  • 8+ years’ related experience
  • Deep operational and consultative solutions experience
  • Expert understanding of market trends and specific business needs/issues of target clients and industry sectors, coupled with the demonstrated capacity to establish linkages between client needs and Entersekt’s solutions
  • Capable of applying strong problem-solving and influencing skills both internally and with the customer
  • Professional presentation and process/organizational skills, as well as strong creative orientation and the ability to craft innovative solutions
  • Excellent oral/written communication skills covering all areas of business and process requirement capture, assessment, and improvement recommendation
  • Knowledge of mobile development practices, awareness of cloud architectures and an understanding of cryptographic processes will be beneficial
  • International experience and willingness to travel
  • Experience of working with third-party delivery partners
  • Competency in requirement gathering activities (e.g. business and process analytic methods, general workflow modelling, storyboarding techniques)

Personality attributes

  • Ability to think on one’s feet; to quickly size up a situation and respond creatively
  • Ability to creatively solve business process and operating capability challenges
  • Proven ability to work cross-functionally to drive the accurate capture of configuration and process requirements, resolving and closing issues and information shortfalls
  • Ability to work effectively in a highly complex, fluid and changing environment; to adapt well to change while maintaining focus on key business and client engagement goals
  • Capable of building effective relationships inside and outside the organization
  • Continual focus on achieving positive results, contributing to Entersekt’s business success by being proactive and committed
  • Entrepreneurial style, drive, and sense of urgency, coupled with the ability to work well with others as part of a solution team
  • Ability to establish clear priorities and manage multiple demands for time and resource while working independently

Apply for this position! Email your CV and cover letter to:

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logo entersekt

Entersekt is an international software development company based just outside of Cape Town, South Africa.

We are leaders in authentication, app security, and payments enablement technology, offering a highly scalable solution set with a track record of success across multiple continents.