Stellenbosch, South Africa

Solutions Architect

We love our customers and want them to get the most out of what we have to offer them. That’s where you come in: guiding them expertly through technical pre-sales, solution design, roll-out, and beyond.

The role

The solutions architect ensures that Entersekt’s customers get the most from our technology by owning the technical relationship with the customer throughout the engagement. This means being involved from technical pre-sales, through solution design and go-live, as well as during support, maintenance, and evolution.

The solutions architect must serve as trusted technical advisor to help the customer make key technical decisions and be there to ensure optimal operation of the system. They also assist, where needed, in managing relationships with partners and resellers, by ensuring the value proposition is well understood, and that the partners are appropriately skilled and equipped.

The role will require visits to customers, so periodic travel in South Africa and abroad should be expected.

Responsibilities

Technical pre-sales support

  • Engage with customers’ technical stakeholders to articulate key differentiators of our solution and address technical objections
  • Analyse customer requirements to make sure that their needs are met by the proposed solution
  • Produce white papers to both demonstrate industry leadership as well as to address pertinent questions from prospective customers

Project support

  • Host workshops and training sessions with customers’ technical resources, providing them with an in-depth understanding of the operation of the product and how best to utilize it within their organization
  • Make a significant contribution to the customer’s overall solution design through review and consultation (network integration design, enterprise service design, mobile application design, and business process design)
  • Join the project manager in customer project progress meetings to provide risk mitigation support and input on best practices
  • Own the development of user assistance material to accelerate the adoption of new features
  • Produce solution designs and specifications detailing product configuration, integration points, custom interfaces, and technical risks and complexities

Post go-live technical relationship

  • Take part in customer strategy sessions to ensure that their technical strategies are aligned to benefit from Entersekt’s product roadmap
  • Provide specialist support for incident and problem resolution of production systems
  • Engage with Entersekt’s product analysts in requirement development to assure that our solutions address the practical needs of our customers

Industry relationships

  • Attend and potentially speak at conferences, presenting our product
  • Where needed, help to establish relationships with industry leaders, partners, and resellers and equip them to talk about Entersekt in an accurate way

Skills & Experience

Successful candidates for the role will generally hold the following qualifications:

  • Engineering, computer science, or other relevant IT degree
  • Two to 5 years’ experience in customer facing software solutions integrations
  • CCNA certification or similar would be advantageous
  • Hands-on technical expertise: the ability to engage at a technical level with developers and system analysts on subjects such as networking, system-to-system API, mobile application development, and business process design
  • Good fault-finding skills: the ability to debug both pre-production and post-production issues with customers
  • Experience in setting up infrastructure and migrating applications to Amazon Web Services (AWS) would be an advantage
  • Experience in financial services, telecommunications, or the mobile industry would be beneficial
  • Systems engineering and/or requirements management exposure will be an advantage
  • South African citizen or permanent residency

Personality attributes

  • Strong technical communication skills: the ability to articulate the key differentiators of our solutions and engage in technical discussions with customers
  • Good verbal and written communication skills
  • Ability to host workshops and training sessions
  • Knowing what will work: the ability to empathize with customers, their needs and frustrations while maintaining a professional relationship and meeting commitments
  • Obsessed with enabling each customer to get the most from our solutions

Apply for this position! Email your CV and cover letter to:

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logo entersekt

Entersekt is an international software development company based just outside of Cape Town, South Africa.

We are leaders in authentication, app security, and payments enablement technology, offering a highly scalable solution set with a track record of success across multiple continents.