Stellenbosch, South Africa

Global Information Technology Manager

The ideal candidate

The ideal candidate is a hands-on IT professional with experience managing the internal IT portfolio of a fintech software business, providing core IT shared services to a globally distributed user base. We’re looking for a technical manager – not afraid to roll up their sleeves and get stuck in – who will maintain high standards of up-time, processes and internal security, while helping us grow our internal IT portfolio globally. We’re looking for a candidate who has experience in deploying and managing cloud-based IT shared services, and deploying and managing Microsoft Office 365.

The role

The role involves planning, managing, maintaining, and growing the internal IT and networking infrastructure used by the Entersekt business globally. We are a growing software product company, and we need our shared, enabling business processes and workplace to be powered by frictionless IT services, processes and technologies. We currently have four offices globally – in South Africa, the Netherlands and the USA – and some smaller satellite offices. We currently employ 150 people, which we expect to soon double.

The successful candidate will ensure that our internal networks are secure, our change processes are managed, and our business management and productivity software, hardware and tooling are up-to-date, tightly administered and always available. Part of our people promise is to provide great tooling and support systems, and you will help us deliver that.

The IT manager is an important role, ensuring that our core product business is successful. Key to this is ensuring that the IT shared service scales with our business as we grow globally. 

Responsibilities

You will be responsible for:

  • Productivity suite administration: Microsoft 365 E5, which includes Office 365, SharePoint, Teams, Skype for Business, Enterprise Mobile Security, among others
  • Global network design, management, change, and security
  • Active directory maintenance and administration
  • Migration of any on-premise infrastructure to off-the-shelf cloud-based platforms
  • Global telephony switch and VoIP systems (Asterisk based)
  • Global physical access control systems maintenance, administration, and reporting
  • Global desktop support including ticketing systems, workflows, automation, and knowledge base
  • Hardware supply-chain management, including local sourcing, standardisation, asset tracking, and cost management
  • Internal SLA management and reporting
  • Management of internal IT team members, as well as service providers, across all global regions

Skills & Experience

Successful candidates will generally possess the following skills and qualifications:

  • A formal IT qualification
  • 5 years of IT management experience
  • Microsoft Office 365 management and administration experience: up to E5 preferred (includes Office 365, Exchange, Azure Active Directory, SharePoint and Security & Compliance)
  • Experience writing and developing scripts, such as PowerShell, for repeated and automated tasks
  • Experience in systems administration in a corporate Microsoft-based environment
  • Working experience using and implementing Atlassian tools (Jira and Confluence)
  • IT infrastructure and networking experience (includes general knowledge of IP, DNS, DHCP, SMTP, VPN) with a working knowledge of routing and dynamic routing protocols
  • Experience implementing, and sustainably utilising monitoring and alerting systems
  • IT security experience including firewall administration
  • Facilitation skills
  • Excellent verbal, written, and presentation skills: must demonstrate the ability to create and maintain clear and concise documentation regarding internal IT systems
  • Flexibility: open to change, doing what it takes to get the job done, comfortable with ambiguity and evolving processes
  • Working knowledge of ITIL principles, procedures and techniques is beneficial
  • Ability to plan and think strategically, both from a technology and budgeting point of view, as the business expands

Personality attributes

  • A positive and results-focused "can-do" attitude, able to demonstrate initiative and be proactive
  • A willingness to work outside primary capacity
  • The ability to interact with senior management in the organization, and work in a fast-paced environment
  • Desire to lead and mentor a small team to greatness
  • Leadership qualities and organizational skills
  • The ability to adapt quickly to changing priorities, assignments, and roles
  • Ability to perform effectively under stressful working conditions that are normal with this type of global operational role
  • Professionalism, and ability to use diplomacy in working relationships to deal with conflict and arbitrate solutions successfully

Apply for this position! Email your CV and cover letter to:

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logo entersekt

Entersekt is an international software development company based just outside of Cape Town, South Africa.

We are leaders in authentication, app security, and payments enablement technology, offering a highly scalable solution set with a track record of success across multiple continents.