Challenge Leading retail and commercial banks, as well as credit unions across the U.S. using the Q2 digital banking platform, face a growing challenge with scams leading to Zelle fraud, impacting customer trust and incurring significant financial losses.
Solution Entersekt’s sophisticated
scam prevention technology, leveraging advanced signals to immediately alert the user through their trusted device, requests confirmation that the account holder is attempting a transaction.
Results
- An average monthly reduction of 90.7% in Zelle fraud rates over eight months.
- One institution reported ZERO Zelle fraud losses in November 2024.