This playbook,
‘Consumer Banking Security: Authentication and Device Preferences,’ examines how consumers’ device preferences are linked to their perceptions of digital security when conducting online financial activities and transactions.
Key insights:
- 83% of customers want multi-factor authentication (MFA) when accessing their bank accounts with a device for the first time.
- 71% of Generation Z and 68% of millennials prefer using smartphones to complete transactions.
- 57% of consumers believe smartphones and computers are equally secure for sending and receiving money.
- 56% said the same for accessing their bank accounts.